FAQ

Q:  What's Rosser Guitars all about?

A:  First, I'll start by introducing myself. My name is Michael Rosser Jordan. I'm the sole owner of Rosser Guitars located in North Carolina. My company was established in January of 2012, but I have over 20 years of experience as a luthier. Over the years, I've built, restored, repaired and refinished many guitars. I continue to build guitars, but my main focus now is making unfinished guitar and bass bodies.  

Q:  So you do make the bodies?

A:  Yes. I make all of the bodies in house.

Q:  How many pieces are the bodies?

A:  The bodies are two piece and are joined on center.  

Q:  Is the lumber you use for bodies stable?

A:  The lumber I use is kiln dried for stability.

Q:  Do you offer other wood options besides hard white ash?

A:  I'm now only taking orders for bodies in hard white ash.   

Q:  Why do you only offer hard white ash?

A:  Hard white ash lumber is plentiful and more affordable. So this helps with production and helps to keep prices lower. Also, it is an excellent tone wood.     

Q:  Do you offer additional options for bodies besides what's listed on your website?

A:  I try to keep the options limited to what's available on the website. However, if you are wanting a different option that I don't have listed that is still within the standard specs I offer, this may be something I can do. But you will need to check with me before placing the order.

Q:  Do you offer international shipping?

A:  I am no longer able to offer international shipping due to the expense in fees.  

Q:  When should I expect the body I ordered to arrive?

A:  Once an order is placed, the time to complete is approximately 4-5 weeks. Please keep in mind that this is an approximate time given. I try my best to get the bodies done within the 4-5 week range, but there are times where it may take longer due to the volume of orders I have.       

Q:  Can you make me a custom body?

A:  I do not offer completely custom bodies.

Q:  Do you offer finishing services for bodies?

A:  I do not offer finishing services for bodies.

Q:  I placed an order for a body and would like to make changes to the order. Is that possible?

A:  Once an order has been placed, no changes can be made to the order.

Q:  Do you accept returns for bodies?

A:  I do accept returns for bodies within 14 days of delivery. The customer is responsible for returned shipping fees. If you would like to return a body, you will need to contact me. The body must be returned in the original packaging and condition it was shipped. A 30% restocking fee will apply. Any refunds issued are for the item(s) only. I do not refund shipping fees.

Q:  I received the body I ordered but there is an issue with the body. What can be done?

A:  If for some reason a body was made incorrectly or is faulty, I will make and send you a replacement body at no additional cost. I will need to determine that it is in fact an issue with the body before agreeing to a replacement. So you will need to provide detailed photos showing the issue(s). 

Q:  Will the neck I have fit the body?

A:  Because there are so many different manufacturers, necks can vary. I do not guarantee an exact fit. I rout the neck pockets to standard U.S. specs. For guitar bodies, the neck pockets are 2 3/16" x 3" x 5/8". For bass bodies, the necks pockets are 2 1/2" x 3 7/8" x 5/8". Please keep in mind that different factors can affect the fit of the neck. The thickness of the finish on the neck, if there is finish inside the neck pocket, how aggressively the neck was sanded, etc. There may have to be some sanding or modifications made to the neck pocket for an exact fit depending on the neck you use. 

Q:  I noticed the edge of the neck pocket is a little wider than my neck. Why is that?

A:  Necks can vary in size from sanding, finishes or because of different nut widths. Because of this, I leave a little extra width on the neck pockets. This will allow you to fine tune the outer edge of the neck pocket to make it the exact width of the neck you are using. On vintage T-style guitars, this was referred to as a router's hump. Because these bodies are unfinished and require final sanding, you have the choice of sanding the edge down to match the neck or leaving the router's hump. 

Q:  Can I supply lumber for a body?

A:  Unfortunately, sometimes accidents happen. The CNC can damage a body. Or sometimes it just comes down to human error and doing something dumb like grabbing the wrong drill bit. It's not very often that something like this happens, but it is something that does happen from time to time. That could potentially mean damaging a piece of lumber that far exceeds the cost of making the guitar body. So I only use lumber that I supply. 

Q:  Can you guarantee a specific weight for a body?

A:  I do not guarantee specific weights. I try to keep bodies within a certain weight range. But weight can vary with each body even from the same piece of lumber. I list the weight ranges in the description section for each body. I do my best to keep the weight within the weight ranges provided.

Q:  I would like to discuss placing an order with you. What is your phone number so I can give you a call?

A:  I'm more than glad to answer any questions you may have, but communication will have to be through email. I have a very large volume of orders coming in regularly that I have to work on. This means that I constantly have loud machinery running in my shop. If I were to start taking phone calls, I would have to stop everything with production to take the calls which would result in me never getting anything done. It's not that I don't want to speak with you. I would love the opportunity to speak with you and all of my customers. But with it just being me with the volume of work I have, it's just not something I'm able to do.